Do I need to create an account to shop?
Yes, you need to create an account to shop at Suju Design website. Enjoy shopping
convenience and various benefits offered through your account. Click here to create an
account.
Can I place an order over the phone?
For convenience and security, you cannot place orders using the phone. If you have
difficulty shopping on our website, our customer service will be ready to help.
Can I change my order?
Before placing an order, make sure you double-check the product you want to buy because we
cannot change your order for any reason.
Can I cancel the order?
You cannot cancel your order for any reason.
What if the product I want is out of stock?
If the product you want is out of stock, our system will automatically replace your order
into pre-order. Contact our customer service to find out about jewellery stock and more
information regarding the pre-order process.
What if I can't find the jewellery I'm looking for?
Please contact our admin for more information. We will give you a further instruction
ORDERS/PAYMENT METHOD
How do I enter a promo/discount voucher code?
You can enter the voucher code in the USE YOUR VOUCHER CODE field at check out. One voucher
code can only be used once by one account. Click the (x) button if you would like to cancel
the use of the voucher code & re-enter a new code if necessary.
What payment methods does Suju Design accept?
You can see various payment method options on the website
Can I cancel/change my order details?
You cannot change the details or cancel your order after your order has been paid.
Does the price listed include shipping costs?
Prices shown include postage. You will be freed from shipping costs for over $100 for national and Adelaide over $50 free shipping. Please read our Shipping Policy for more details.